Privacy Policy — vc9996

When you create a vc9996 account, we collect the following personal information:

• Full legal name;
• Date of birth (to verify you are aged 21 or above);
• Mobile phone number;
• Email address;
• Residential address (city, district, and division within Bangladesh);
• Username and encrypted password.

To comply with anti-money laundering (AML) requirements and to verify player age, vc9996 may request copies of:

• National Identity Card (NID) or passport;
• Proof of address (utility bill, bank statement, or similar document);
• Proof of payment method ownership (screenshot or statement from bKash, Nagad, Rocket, Upay, or bank).

KYC documents are stored securely and used solely for identity and age verification purposes. They are not shared with third parties except where required by law or regulation.

When you make a deposit or withdrawal, we record transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), transaction reference numbers, amounts in BDT, timestamps, and transaction status. vc9996 does not store full card numbers or mobile banking PINs — payment credentials are handled directly by the respective payment service providers.

We maintain records of your gameplay and betting history, including games played, bet amounts, wins and losses, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, dispute resolution, and fraud detection.

When you access the vc9996 platform, we automatically collect certain technical information, including your IP address, device type, operating system version, browser type, screen resolution, and approximate geographic location (country and city level). This data is used for security monitoring, fraud prevention, and platform optimisation.

When you contact vc9996 support, we retain records of your communications — including emails sent to [email protected] and live chat transcripts — for the purpose of resolving your query, improving service quality, and maintaining an audit trail of support interactions.

vc9996 will only send you promotional emails or SMS messages if you have explicitly opted in to receive them at the time of registration or via your account settings. You may withdraw consent to receive marketing communications at any time by updating your notification preferences in your account or by contacting [email protected]. Withdrawal of marketing consent does not affect any other aspect of your account or the processing of your data for non-marketing purposes.

vc9996 engages carefully selected third-party service providers to assist in delivering the Services. These providers may process your personal data solely on our behalf and under strict contractual obligations that prohibit them from using your data for any other purpose. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank;
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi (these providers operate their game servers and may log technical session data);
• Identity verification services: KYC and document verification partners;
• IT infrastructure and hosting providers;
• Customer support platform operators.

vc9996 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities when required to do so by applicable law, court order, or legal process. We may also disclose data where necessary to protect the rights, property, or safety of vc9996, its players, or the public.

vc9996 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Any sharing of personal data is strictly limited to the purposes described in this Policy.

vc9996 uses the following categories of cookies on its platform:

• Strictly Necessary Cookies: Essential for the platform to function. These maintain your login session, store your preferences, and ensure secure navigation. They cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to understand how players interact with the platform — which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and anonymised.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and last-visited game categories to enhance your experience on return visits.

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please be aware that disabling strictly necessary cookies may impair your ability to log in or use certain features of the vc9996 platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

vc9996 implements industry-standard technical security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, firewalls and intrusion detection systems, two-factor authentication options for player accounts, and regular security audits.

Access to personal data within vc9996 is restricted to authorised personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations and receive regular training on data protection practices.

In the event of a personal data breach that poses a risk to your rights and freedoms, vc9996 will take immediate steps to contain and investigate the breach. Affected players will be notified without undue delay where the breach is likely to result in a high risk to their personal data. vc9996 maintains an incident response procedure and conducts post-incident reviews to prevent recurrence.

vc9996 retains personal data for the following periods, unless a longer retention period is required by applicable law:

• Account and registration data: Retained for the duration of your account plus a minimum of 5 years after account closure, to meet AML record-keeping requirements;
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction;
• KYC documents: Retained for the duration of your account plus 5 years after closure;
• Customer support communications: Retained for 3 years from the date of the last interaction;
• Analytics and technical logs: Typically retained for 12 months in identifiable form, after which they are anonymised or deleted.

When you close your vc9996 account, your personal data is not immediately deleted. It is retained for the minimum statutory period described above. Once that period has elapsed, your data will be securely deleted or irreversibly anonymised. You may request confirmation of when your data is scheduled for deletion by contacting [email protected].

You have the right to request a copy of all personal data that vc9996 holds about you. We will provide this information in a clear, structured format. Note that in some circumstances, vc9996 may be permitted to charge a reasonable fee for excessive or repetitive requests.

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update many details directly from your account settings. For changes to identity or KYC data, please contact support.

You may request that vc9996 delete your personal data. This right is not absolute — we may be required to retain certain data to comply with legal obligations (such as AML record-keeping requirements). Where deletion is not possible, we will inform you of the reason and the earliest date on which deletion can take place.

In certain circumstances, you may request that vc9996 restrict the processing of your personal data — for example, while a dispute about data accuracy is being resolved, or where you have objected to processing and a determination is pending.

You may object to the processing of your personal data for direct marketing purposes at any time. Upon receiving such an objection, vc9996 will immediately cease processing your data for marketing purposes. You can exercise this right by updating your communication preferences in your account settings or by contacting support.

vc9996 is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the platform, please contact us immediately at [email protected].

vc9996 reserves the right to update or modify this Privacy Policy at any time. The revised Policy will be published at vc9996.vip/privacy-policy with the updated effective date. For material changes that significantly affect how your personal data is used, we will notify registered players via email or an in-platform notice prior to the changes taking effect. Your continued use of the Services after the effective date of any revised Policy constitutes your acceptance of the updated terms.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by vc9996, please contact our Data Protection team:

Email: [email protected]

Response time: within 14 business days of receipt of your request.